Organizational Profile
State Transit Authority of New South Wales is one of Australia's largest public transport operators, servicing over 200 million passengers each year with over 1900 buses on its fleet. Operating over 350 routes, State Transit Authority has the largest fleet of buses in Australia. State Transit is committed to the provision of high quality bus transport, focusing on the two key elements of passenger safety and comfort.
Ross Hooley - Corporate Risk Manager
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State Transit Authority and Vigil Systems - VigilVanguard driver training system
"VigilVanguard is an interactive, computer-based training system that allows our trainers and management to analyse adaptive learning, behaviour change and risk-taking profiles of drivers. Using the computer model and data gathered in real-time during the driven road circuit, the instructor and the trainee can focus concentration on learning issues at the depot immediately after the practical driving session."
Transit Benefits
"This unique, innovative and effective system improves driver vehicle management skill, enhances bus safety and passenger comfort, and reduces operating costs. The measurable outcomes have been increases in driving skills, beneficial changes to inherent driving behaviour, increased passenger comfort as measured by feedback and complaint levels, passenger safety as measured by incident reports and CTP claims levels, and general safety records. VigilVanguard can help to reduce operating costs and gain efficiency in driver training. The community also benefits through demonstrable improvements in comfort and safety levels with reduced social and monetary costs for personal injury and property damage risk."
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Organizational Profile
ComfortDelgro is the world’s second largest land transport company with a total fleet size of more than 36,000 buses, taxis, and rental vehicles. It has operations in several countries including China, the United Kingdom, Ireland, Vietnam and Malaysia. The ComfortDelgro taxi group in Singapore includes Comfort Transportation, Yellow-Top Cab and CityCab, which operate 16,500 taxis carrying over 600,000 passengers a day.
ComfortDelgro and Vigil Systems - VigilVanguard Driver Training System
"This system will be used to assess driving skills and streamline the critical processes of driver development, helping to produce better drivers more cost-effectively. Just because one has a license doesn’t mean one is a good driver.
"This system was introduced to help professional drivers to upgrade their competency and identify their unconscious incompetence, if left unchecked may lead to accidents."
Mr. Huam Chak Khoon, Chief Executive Officer, Comfort Driving Centre
"Comfort is committed to encouraging road safety behavior among cabbies. This pilot training programme will enable Comfort to evaluate the driving competency of our new cabbies and improve their level of competency so that they become better drivers."
Mr. John Lee, Chief Operating Officer, Comfort Transportation and Yellow-Top Cab
"The VigilVanguard System provides a much more objective method of evaluation of drivers driving habits. Drivers tend to be more receptive when told of areas in need of improvement. We have plans to identify more drivers for this training programme."
Mr. Yang Ban Seng, Chief Executive Officer, CityCab Pte Ltd
Organizational Profile
Brisbane Transport is one of Australia's largest public transport operators with over 750 buses and 1500 drivers. Brisbane Transport operates one of the most extensive and modern bus services in Australia.
Brisbane Transport and Vigil Systems
"Brisbane Transport is committed to providing a safe, comfortable and reliable public transport service to all its customers. Through our bus operators, we can address safety and comfort needs to ensure that our customer service standards are maintained. For over two years, Vigil Systems has been working with Brisbane Transport to effectively address and improve driver competency as part of overall training operations."
Transit Benefits - VigilVanguard driver training system
"The use of the VigilVanguard product and its reporting capabilities allows trainee operators to appreciate and understand the meaning of safety and comfortable travel from the customer's perspective.
"VigilVanguard is used in association with the competency-based training of new bus operators. This training and evaluative tool allows Brisbane Transport to provide trainees with unbiased feedback on their progress in relation to our driving performance expectations. VigilVanguard is also used to provide impartial feedback to existing operators who need skill improvements.
"From November 2004, it will also be used in connection with workforce refresher training. This technology initiative assists Brisbane Transport to lower the risk profile of its operators, and reduce the occurrence of incidents resulting from poor driving behavior."
Paul Chicoteau, Operations Support Manager, Brisbane Transport
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